Website Privacy Policy

Key Points

• Scope: This policy covers our website, livewellpsychiatry.com. Our Notice of Privacy Practices is a separate document that covers your health records.
• Minimal Collection: We collect only what you choose to send us, plus basic technical information your browser shares automatically.
• Confidentiality: Please do not send medical details through website forms, regular email, or text. Use the patient portal or call us directly.
• No Sale of Data: We do not sell your personal information.
• Jurisdiction & Laws: We provide care only to patients located in Idaho, and we follow HIPAA and Idaho privacy law.

About This Policy

Live Well Psychiatry (we, us, or our) provides telehealth psychiatric evaluation and medication management to patients located in Idaho, and in-person TMS treatment at our office in Meridian, Idaho. This Website Privacy Policy explains how we collect, use, and protect information when you visit livewellpsychiatry.com (the Website). It applies to visitors, prospective patients, and current patients who use the Website.

Health information we create or receive while providing your care is protected health information (PHI). PHI is governed by our Notice of Privacy Practices, available on our Patient Forms page. If this policy and the Notice of Privacy Practices ever differ about your PHI, the Notice and applicable law control.

Information We Collect

Information you give us: If you contact us through the Website, by phone, or by text, you may give us your name, phone number, email address, the reason you are reaching out, and insurance information. We collect only what you choose to share.

Information collected automatically: When you visit the Website, your browser and device share certain information with us, such as your IP address, browser type, device type, the pages you view, the date and time of your visit, and the page that referred you. We collect this through cookies and similar technologies described below.

Patient portal: Our patient portal is hosted by AdvancedMD on a separate site and is not part of this Website. Information you enter in the portal becomes part of your medical record and is covered by our Notice of Privacy Practices.

How We Use Information

We use the information we collect to:

• Respond to your questions and requests, including scheduling
• Operate, maintain, and improve the Website
• Understand how visitors use the Website so we can make it more helpful
• Protect the security of the Website and prevent misuse
• Meet legal and regulatory requirements

Online Depression Screening

The free screening on our Website is an educational tool. It does not provide a diagnosis, is not medical advice, and does not replace an evaluation by a licensed clinician.

Please Do Not Send Medical Information Through the Website

We do not monitor the Website or messages for emergencies. If you are in crisis or believe you may be in danger, call 988 (Suicide and Crisis Lifeline) or 911, or go to the nearest emergency room.

Our Compliance Commitment

Live Well Psychiatry takes the privacy of our patients and website visitors seriously. This section describes how we ensure our operations comply with applicable laws and regulations on privacy and protected health information:

• HIPAA: We are a HIPAA covered entity and comply with the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule.
• Idaho Law: We provide care only to patients located in Idaho. We follow Idaho privacy and health records laws, and where Idaho or another law gives greater protection than HIPAA, we follow the stricter standard.
• 42 CFR Part 2: Where we hold substance use disorder records covered by 42 CFR Part 2, we apply the additional protections that rule requires.
• Safeguards: We use administrative, technical, and physical safeguards to protect information, including access controls, secure electronic health record and communication systems, and encryption where appropriate.
• Vendors: We sign business associate agreements (BAAs) with vendors that handle PHI on our behalf, including our electronic health record and communication platforms.
• Staff: Our staff are trained on privacy and security, and access to patient information is limited to the minimum necessary for their role.
• Breach Response: If a breach of unsecured PHI occurs, we notify affected individuals and regulators as the law requires.
• Ongoing Review: We review this policy and our Notice of Privacy Practices periodically and update them when laws or our operations change.

Cookies and Analytics

A cookie is a small file placed on your device by a website. We use cookies and similar technologies, including Google Tag Manager, to understand how visitors use the Website, such as which pages are viewed most. These tools collect general usage information like pages visited and device type.

We do not use these tools to collect information about your health or treatment.

You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can change your browser settings to decline them. Declining cookies may limit how some parts of the Website work.

How We Share Information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We may share information collected through the Website only with:

• Service providers that help us operate the Website, schedule appointments, or communicate with you, under agreements that require them to protect the information
• Government agencies, courts, or others when the law requires or permits it
• Others when needed to protect the safety of a person or to protect our legal rights

Sharing of PHI is governed by our Notice of Privacy Practices.

Links to Other Websites

The Website may link to other websites, including social media pages and our patient portal. We do not control those sites and are not responsible for their privacy practices. Please review the privacy policy of any site you visit.

Data Security and Retention

We use reasonable safeguards to protect information collected through the Website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep Website inquiry information only as long as needed for the purposes described here and to meet legal requirements. Medical records are kept according to Idaho law and our records retention practices.

Your Choices

• You may choose not to submit a form or share information with us through the Website.
• You may decline cookies through your browser settings.
• You may ask us to correct or delete information you submitted through the Website by contacting us below.
• To access, copy, or amend your medical records, or to use other rights described in our Notice of Privacy Practices, contact our Privacy Officer or use the patient portal.

Children

The Website is not directed to children under 13, and we do not knowingly collect personal information from them through the Website. Care for minors is arranged with a parent or legal guardian as the law requires.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version on this page and change the date at the top. Please check this page periodically.

Contact Us

If you have questions about this policy or want to raise a privacy concern, please contact our Privacy Officer: